Privacy policy

Last updated: 23 August, 2019

At Paradigm, we are committed to protection of your personal information and data. All users are expected to go through this policy as it applies to all information collected on www.paradigm.in while you browse the website or request a demo of the service capabilities of paradigm. This website and all services offered are owned and operated by paradigm IT Private Limited, having its registered address at 28/2373C, Chilavanoor Road, Elamkulam, Kochi-682020, Kerala, India. The terms “Paradigm”, “Website”, www.paradigm.in, “We”, “Ours”, “Us” denotes Paradigm IT Private Limited and “You” denotes the person who visits the Website.

This policy explains how Paradigm uses the data that we collect from you when you use the website www.paradigm.in.

This policy may be modified or updated from time to time and you are requested to revisit this page periodically.

Collecting Your Data

Paradigm collects data (involuntary) when you causally browse our website or when you voluntarily provide us information through our website.

We use cookies to track the usage on our website and information like your IP address and system information are collected while you casually browse through our website. However, you may choose to disable cookies from your browser settings in case you do not want us to track your IP address.

We would be collecting your personal details (voluntary) like name, e-mail ID, phone number, company name, address and any other information you may provide to us when you request a quote from us and fill up the required online forms. You have options to include attachments like drawing, plans etc., for the purpose of obtaining service quotes from us. Please be informed that providing us with your personal information is purely voluntary and you may at your discretion choose to leave the information fields blank. However, in such cases, we might not be able to reply to your query. YOU MAY PROVIDE YOUR PERSONAL INFORMATION ONLY IF YOU WANT US TO REPLY TO YOUR QUERIES.

Using Your Data

Your system information which includes your IP address, would primarily be used to track the traffic to our Website. We would be using Google Analytics to track it; however, no personally identifiable information would be used. Further, your information would also be used to track traffic redirected from third-party websites when you click our ads or links embedded in these third-party websites.

Your details like name, email address, drawings etc., would be collected only when you voluntarily provide such information in the required fields for the purpose of obtaining a quote or enquiring about our services. We use this information only for the purpose of replying to your queries or for sending you our commercial quotes for the services. We would not share your information with any third-parties.

Storing Your Data

Your data would be stored at our host’s servers located at Singapore. We are committed to protecting your data; however, we shall not be liable for any breach due to events beyond our control.

We retain your personal data only for a period of 48 hours and shall erase it post 48 hours of your providing the data, unless you continue to engage with us.

Your Rights

Refusal: You may refuse to share any personal information with us. You may opt to refuse/ disable cookies from your browser settings. Please refer here (http://www.aboutcookies.org.uk/managing-cookies) for instruction on changing your cookie settings. As stated above, providing your personal data (voluntary) in the required fields is purely optional and you may refuse to provide any information. However, we cannot respond to your query or provide a service quotes without such information.

Access: You may request us for copies of your personal data in our possession. However, a nominal fee may be applicable for the same.

Modification: in case you need to modify, change or rectify any errors in your personal data, you may send a request to us, if you genuinely believe your personal data with us is incomplete or inaccurate.

Deletion: you have the right to request deletion of your personal information in our possession. You may request for deletion of partial information, certain specific information or the entire information pertaining to you within our possession. However, we might not be able to reply to your query once your personal information has been deleted.

Once you put in a request, we shall respond within a maximum of 30 days. For any request you may contact our Data Protection Officer at: aashish@paradigm.in

You may also contact the above for any queries on our privacy policy.

Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the concerned Information Commissioner’s office or visit https://edps.europa.eu/data-protection/our-role-supervisor/complaints-wizard_en.